Product Features

Learn More About Your Customers

Get to Know Your Customers’ Experiences with netisen’s Feedback Platform

  • Configure your own comment card and start collecting insights on an iPad in-store, on the web via a receipt link, QR Code, or SMS messaging. Offer incentives to customers to share feedback and share with their social networks

  • Collect real-time feedback and engage with customers directly before they vent online on a third party site

  • Drive revenue through social engagement by sharing positive comments

  • Receive daily reports and configure negative feedback instant notifications

Referral Marketing

  • Give incentives to customers that share positive experiences on social media

  • Acquire new customers through social influence

  • Simple sharing options for customers to post to their networks

Review Marketing

  • Increase the volume of reviews and grow your brand online fast

  • Index reviews on Google and improve online ranking and reputation

  • Only share positive experiences about your brand through automated settings

  • Connect with reviewers via email, SMS and on the web in real-time with netisen

  • Autopost positive reviews on your social channels

Monitor Online Reviews & Buzz About Your Brand

  • Set up your own custom alerts for mentions about your brand or local community online from all major search engines

  • Monitor online reviews about your brand on Facebook, Google, Foursquare and Open Table

  • Know if your brand is creating a buzz online

  • Get notified if you are mentioned in the news, on social media or mentioned on a blog

Increase Loyalty and Reward Customers

  • Create your own rewards programs to encourage customers to provide feedback

  • Give incentives for submitting feedback and encourage another visit/experience

  • Identify and rewards loyal customers

  • Prevent negative reviews from reaching a third party review site

See How You Stack Up Against the Competition

  • Monitor third party reviews of up to five of your top competitors

  • See how you benchmark week over week against your competition

  • Read the top reviews of your competitors

Location Insights

  • Real time information on events happening around you

  • Watch for local events that may affect your operations

  • Plan for promotional opportunities

  • Ensure you have the staffing scheduled for operational fluctuations

  • Insights on where people search for you

Drive Data Based Decisions with netisen’s Analytics Dashboards

Aggregate, analyze and act on Netisen’s business intelligence insights dashboards

  • Monitor and compare multiple locations’ performance in one place

  • Utilize powerful real time analytics to stay on top of your brand and customer satisfaction ratings

  • Receive emailed reports daily and configure notifications

  • Monitor customer reviews on third party sites

  • Track your Net Promoter Score

Social Intelligence

  • netisen's attribute analysis is exclusive to the hospitality industry and provides intelligence ratings based on your customer feedback related to service, food and the overall experience

  • Adjust your menu or service offerings based on recommendations from netisen