Get to Know Your Customers’ Experiences with netisen’s Feedback Platform.
Configure your own comment card and start collecting insights on an iPad in-store, on the web via a receipt link, QR Code, or SMS messaging. Offer incentives to customers to share feedback and share with their social networks.
Collect real-time feedback and engage with customers directly before they vent online on a third party site.
Drive revenue through social engagement by sharing positive comments.
Receive daily reports and configure negative feedback instant notifications.
Give incentives to customers that share positive experiences on social media
Acquire new customers through social influence
Simple sharing options for customers to post to their networks
Increase the volume of reviews and grow your brand online fast
Index reviews on Google and improve online ranking and reputation
Only share positive experiences about your brand through automated settings
Connect with reviewers via email, SMS and on the web in real-time with netise
Autopost positive reviews on your social channels
Set up your own custom alerts for mentions about your brand or local community online from all major search engines.
Monitor online reviews about your brand on Facebook, Google, Foursquare and Open Table.
Know if your brand is creating a buzz online.
Get notified if you are mentioned in the news, on social media or mentioned on a blog.
Create your own rewards programs to encourage customers to provide feedback.
Give incentives for submitting feedback and encourage another visit/experience
Identify and rewards loyal customers
Prevent negative reviews from reaching a third party review site
Monitor third party reviews of up to five of your top competitors
See how you benchmark week over week against your competition
Read the top reviews of your competitors
Real time information on events happening around you.
Watch for local events that may affect your operations.
Plan for promotional opportunities
Ensure you have the staffing scheduled for operational fluctuations
Insights on where people search for you
Aggregate, analyze and act on Netisen’s business intelligence insights dashboards.
Monitor and compare multiple locations’ performance in one place
Utilize powerful real time analytics to stay on top of your brand and customer satisfaction ratings
Receive emailed reports daily and configure notifications
Monitor customer reviews on third party sites
Track your Net Promoter Score